Excelsoft Ltd ("Excelsoft", "we", "us", "our") is committed to protecting and respecting your privacy. This policy explains how we collect, use, and safeguard your personal data when you visit excelsoft.co.uk or contact us.
1. Who We Are
Excelsoft Ltd is registered in England and Wales (Company No. 12345678). Our registered office is at 124 City Road, London, EC1V 2NX. We are the data controller for the personal data collected through this website.
2. Data We Collect
We may collect the following personal data:
- Name and contact details (email, phone number)
- Company name and job title
- Technical data (IP address, browser type, device information, pages visited)
- Enquiry details and correspondence
- Cookie identifiers (see our Cookie Policy)
3. How We Use Your Data
We use your personal data to:
- Respond to your enquiries and provide our services
- Improve and personalise your experience on our website
- Send relevant marketing communications (with your consent)
- Comply with legal obligations
- Prevent fraud and maintain website security
4. Legal Basis for Processing
We process your personal data on the following legal bases under UK GDPR: (a) your consent; (b) performance of a contract; (c) our legitimate interests in running a responsible business; and (d) compliance with legal obligations.
5. Data Retention
We retain personal data only for as long as necessary. Contact enquiries are retained for up to 3 years. Website analytics data is retained for 26 months.
6. Your Rights
Under UK GDPR you have the right to: access your personal data; rectify inaccurate data; request erasure; restrict or object to processing; data portability; and to withdraw consent at any time. To exercise any right, contact us at privacy@excelsoft.co.uk.
7. Third-Party Sharing
We do not sell your personal data. We may share data with trusted service providers who assist us in operating our website (e.g. hosting, analytics), bound by data-processing agreements. All providers operate within the UK or EEA or have appropriate safeguards in place.
8. Cookies
We use cookies to enhance your experience. Please see our Cookie Policy for full details.
9. Complaints
If you have concerns about how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
10. Changes to This Policy
We may update this policy periodically. The latest version will always be available on this page.
Contact our Data Protection Officer:
Email:
privacy@excelsoft.co.uk
Post: Excelsoft Ltd, 124 City Road, London, EC1V 2NX